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Our CRM Consulting & Automation Services

We choose, configure, integrate, and support customer relationship databases, helping operations managers eliminate manual bottlenecks and duplicate data entry.

TMI Workflow Engine
CRM Architecture Audit Completed
Deluge Scripting & Flow triggers Active
ERP Sync API Gateway Synced
01 // PROCESS Consulting

CRM Consulting

Strategic process mapping, CRM platform selections, database architecture, and project scoping audits before building.

  • Process Mapping & Audits
  • platform Selection Scopes
  • Database Flow Design
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02 // DEPLOY Core CRM

CRM Implementation

Tailored configurations, layout customizations, fields mapping, permission settings, and custom pipelines deployment.

  • Customized CRM Layouts
  • Pipeline & Stage Rules
  • Permission Configs
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03 // TRANSFER Migration

CRM Migration

Sanitizing spreadsheets, deduplicating databases, mapping arrays, and importing legacy CRM records securely.

  • Spreadsheet Cleanups
  • Secure Data Mapping
  • Duplicate Records Deduplication
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04 // OPTIMIZE Sales Flow

Sales Automation

Deploy lead routing, stage validation triggers, automatic quotation drafts, task alerts, and pipeline forecast charts.

  • Automatic Lead Routing
  • Auto Quote Generation
  • Forecast Dashboards
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05 // ENGAGE Inbound

Marketing Automation

Lead capture forms, automated drip nurture sequences, customer list segmentations, and campaign analytics.

  • Lead Scoring Rules
  • Trigger-Based Drip Emails
  • Campaign Tracking Logs
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06 // SUPPORT Help Desk

Customer Support

Omnichannel ticket assignments, case queues, email-to-ticket triggers, knowledge bases, and customer SLAs.

  • Ticket Escalation Rules
  • Email-to-Ticket Triggers
  • Client SLA timers
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07 // LOGIC Workflows

Workflow Automation

Deluge scripting, automated approval requests, notification webhooks, and scheduler tasks to eliminate repetition.

  • Deluge Script Customization
  • Approval Chain Triggers
  • Scheduler Tasks Config
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08 // CHAT AI/ML Focus

AI Chatbots

Deploy LLM-powered conversational AI assistants on your site, synced with CRM directories to resolve tickets automatically.

  • LLM Assistant Setups
  • Ticket Auto-Resolving
  • CRM Contact Syncing
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09 // NOTIFY WhatsApp API

WhatsApp Automation

Trigger automated shipping alerts, payment reminders, and marketing templates via the official WhatsApp Business API.

  • Shipping Updates Alerts
  • Payment Reminder Templates
  • CRM Chat Console Sync
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10 // CONNECT Integrations

ERP Integration

Sync inventory levels, dispatch records, and customer accounts between CRM modules and backend ERP databases.

  • Inventory Records Sync
  • Billing & Accounts Sync
  • CRM-ERP custom APIs
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11 // DATA BI Analytics

BI & Analytics

Connect Zoho Analytics or PowerBI to build interactive margin boards, team output reports, and sales forecasts.

  • Margin Performance Boards
  • Productivity Audits Charts
  • Interactive forecasting
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Industries We Serve

Every industry handles customer interactions differently. We customize platforms for your business model.

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What Our Partners Say

Helping teams replace manual operations with scalable CRM solutions.

Frequently Asked Questions

Find quick answers to common questions about our custom CRM and workflow automation services.

Yes, absolutely. We customize modules, fields, layouts, and navigation tabs to align perfectly with your industry-specific language (e.g., changing "Leads" to "Patients" for Healthcare, or "Deals" to "Property Listings" for Real Estate).
Yes. We natively connect Zoho, Salesforce, and HubSpot with WhatsApp Business APIs (using Twilio or AISensy), cloud telephony systems (such as RingCentral or Dialpad), and active SMS triggers for automated customer notifications.
We automate repetitive processes including lead assignment rules, automated email/WhatsApp follow-up drip sequences, invoice creation upon closing a deal, real-time data syncing with ERP or inventory systems, and SLA breach escalations.
We conduct live, recorded interactive sessions tailored for different roles (e.g., sales reps vs. administrators). Additionally, we compile custom video guides and step-by-step SOP documents to make sure your team adopts the CRM changes effortlessly.

Challenge Us!

We're ready for you.

Schedule a free CRM and automation consultation. Discover how smart workflows can streamline your sales pipeline, reduce manual work, and improve customer support response times.

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Sugan - Customer Support Specialist
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Sugan
Sugan Online (Human Specialist)
Hi there! 👋 I'm Sugan from Trimurty Infotech.

How can I help you with your CRM database or workflow automation needs today?